14-day refund window
If WeaveCycle isn't working out, ask for a refund within 14 days of your first payment for a plan and we'll refund it in full. This also covers the statutory withdrawal rights EU consumers may have.
Refund Policy
Fair, simple refunds for WeaveCycle subscriptions.
Plans are billed through Shopify, on your Shopify bill. This policy explains when refunds apply and how to request one. Draft dated September 22, 2026.
Renewals
Forgot to cancel before a renewal? Contact us within 14 days of the renewal charge and we'll refund it, provided the workspace hasn't materially used the service since the charge.
Cancellation
Cancel any time from Shopify's plan page for WeaveCycle, or by uninstalling the app. No forms, no calls. Cancellation stops future charges, and your workspace and its data stay on the free Starter plan. Pilot workspaces are free and can simply stop using the service.
Billing errors
Duplicate charges, wrong plan, or anything that looks like a mistake on our side is refunded in full, whenever you spot it. No time window applies to our errors.
1. Email us
Send your workspace name and your store's myshopify.com address to the contact below, and say which charge you want refunded.
2. We review quickly
Most requests get an answer within two business days. Requests within the 14-day window are approved without interrogation.
3. We refund it through Shopify
App charges are billed by Shopify, so approved refunds are issued through Shopify and show up on your Shopify bill.
Notes
Outside the situations above, refunds are at our reasonable discretion — ask, and we'll look at it case by case. Plans are billed by Shopify, so refunds are always issued through Shopify, to your Shopify bill. Questions go to billing@weavecycle.ai. See also the Terms of Service and pricing page.