Does AI decide who gets a refund?
No. Your written return policy, applied by fixed rules, decides eligibility and the refund amount. The AI inspects photos and suggests; your team makes the call.
FAQ
Questions merchants ask before they install.
How returns are checked, who decides a refund, how routes are chosen, what it costs, and what happens to your data. If something is not here, the contact form reaches a person.
What if the AI isn't sure?
It says so: a verdict can come back as unclear, and the item goes to a person. If inspection is unavailable, the return still goes through and the item simply waits for a human to grade it.
Is my customers' personal data sent to the AI?
Names and email addresses are never sent. The model sees the return photo, the product, and the reason given.
Do I need a developer?
No. You connect Shopify from your workspace and add a Start a return button to your theme.
Can I try it for free?
Yes. Starter is free forever: one store and 25 returns a month, no card. Move to Growth when you need more.
How am I billed?
Through Shopify. Your plan appears on your Shopify bill in USD, and Shopify converts it if you pay Shopify in another currency. You change or cancel it from Shopify at any time.
What if I run more than one store?
From two stores you are on Multi-store: the same product for each store, a portfolio console to see them side by side, and a lower price per store as you add more. We set it up with you directly, so book a call.
How does WeaveCycle decide where a returned item should go?
It values every route your policy allows. Each route's value is the item's price times the share that route recovers at the item's condition grade, minus fees and your handling costs. The best one is recommended with the calculation shown, and your team confirms or overrides it. The numbers are yours to set in the return policy; until you change them, the app uses starting estimates and says so.
Does WeaveCycle issue the refund?
No. WeaveCycle decides eligibility, records the decision and writes the return back to Shopify. You issue the refund in Shopify, where your payment details already live.
Which currency do I see?
Your store's own. Prices come from Shopify in the currency your store sells in, and nothing is converted. Plan prices are the exception: Shopify bills apps in USD and converts on your Shopify bill.
Can customers exchange an item instead of returning it?
Not yet. WeaveCycle handles returns and what happens to the item afterwards. Exchanges and store credit are not supported today.
What happens to my data if I uninstall?
Uninstalling ends the Shopify charge and stops the sync. Your workspace and its history stay until you delete it. Deleting anonymizes shopper data immediately and erases everything after a 30 day grace window, during which you can restore it.
Where is my data stored?
The database runs in the EU (Ireland). AI photo inspection runs through OpenRouter and email through Resend, both US-based providers, and both are listed on our subprocessors page with what they receive.
What happens when I pass my plan's monthly returns?
Returns keep coming in and your rules keep running. AI inspection and suggestions pause until the next month or until you upgrade. Nothing is charged per return.
More detail lives on how it works, pricing, and security.
Get started
Still deciding?
Start free with one store and 25 returns a month, or book a call and we will walk through it on your catalog.